Canada Shipping:

Shipments to Canada are made via by Canada Post or CanPar. Regular Shipments take 7-10 business days. Expedited shipping is available to Canada which takes 3-5 business days.

USA orders will be shipped by USPS.

Typical shipping time is 4-7 business days (excludes weekends) but please allow 8 business days before contacting us in the event of not receiving your order. Certain heavier items will have a shipping charge including washing solutions ($2.95, $4.95 or $9.95 for 1 quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95).

Backordered Items
Our company has no control over manufacturer back orders. When an item goes on back order, we will contact the customer using their contact information on their invoice requesting if they would like to wait for their shipment,or to get it replaced with another item. Back ordered items will ship out using the same shipping option that was chosen at the time when the order was placed.

Once backorder item comes in, the order will ship in full. We do not ship partial orders.

Tracking Your Shipment

Yes, all shipping methods are assigned a tracking number which is sent to the email on the order upon shipment. Please check your spam inbox before contacting us, as on-occasion the tracking information may end up there. Please contact us if you have not received a tracking number with your e-mail shipment confirmation. and we will be happy to give it to you. Please allow 1-2 business days before requesting a tracking number. Have your order id number ready when you call.


We are not responsible for shipments that are lost, damaged or stolen. In case of a delayed backorder, we will contact your by email or phone(if provided) to provide alternative options.