Return Policy

Return Policy

Products that are new and in their original packaging may be returned or exchanged for up to 60 days following the original purchase date. Products that have been tried on are eligible for store credit/exchange only and must be returned within the first 30 days of purchase to qualify. Returns received after 15 days from original purchase date will be refunded as store credit not as a refund to credit card or PayPal. Due to federal health regulations, worn product must be laundered prior to returning for qualifying items, not all products will be accepted if worn. Products that have been worn and/or damaged due to consumer negligence may not be returned.

How to return?

If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) number. Qualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store credit. Note your RMA# on the outside and inside of your package and return it to the address provided to you. Please allow 2-3 weeks for processing.

Orders returns without a return authorization will not be refunded. Worn items will not be accepted for any type of return.

Option 1: Within the first 30 days from purchase send us an email to request a return authorization number (RMA) to sales@primepromedical.com